Effective Date: August 28, 2024
At Afzal Leather, we take pride in crafting high-quality leather goods on demand. We are committed to ensuring your satisfaction with every purchase. Please review our refund and return policy below.
1. No Change of Mind Returns
Due to the custom nature of our products, we do not accept returns or provide refunds for change of mind. Each item is crafted specifically for you, and as such, all sales are final.
2. 30-Day Refund Policy
We offer a 30-day refund policy for products that arrive damaged, defective, or not as described. If you encounter an issue with your purchase, please contact us within 30 days of receiving your order to request a refund or replacement.
3. Eligibility for Refunds
To be eligible for a refund:
– You must notify us within 30 days of receiving the product.
– The item must be in its original condition, unused, and in its original packaging.
– Proof of purchase must be provided.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
5. How to Initiate a Return
To initiate a return, please contact us at info@afzalleather.com with your order number and details of the issue. We will provide you with further instructions on how to return the item if applicable.
6. Shipping Costs
You will be responsible for paying for your own shipping costs for returning the item unless the product was damaged, defective, or not as described. Shipping costs are non-refundable.
7. Contact Us
If you have any questions or need assistance with your return or refund, please contact us at info@afzalleather.com.